About Us

ECAL is a world-leading calendar marketing software, used by 300+ brands across a broad range of sectors including sports, entertainment, media, streaming, ticketing, venues, tourism and payments, servicing 12M+ users globally. Our smart, dynamic ‘Sync to Calendar’ solution is used by many of the word’s very best brands including Premier League, NBC Sports, The FA, English Football League, England Cricket Board, Formula E, LaLiga, Liverpool FC, Arsenal FC, Tottenham FC, FC Barcelona, and many others.

ECAL is headquartered in Melbourne, with this role situated at our London office at the House of Sport near Borough.

Job Description

As Customer Success Manager – UK & Europe you will become a product expert and evangelist of the world’s leading calendar marketing platform. You will be responsible for the on-boarding, training, support, and product demonstration for new accounts. You will also work closely with ECAL’s customers to design and implement high impact marketing and engagement campaigns, so they make the most of the technology.

You will work to assist the sales team in renewals, and identify opportunities for both up-selling and cross-selling of ECAL features and add-ons. You will be a valuable marketing and engagement expert for our very best clients, and you will be obsessed with our customer’s success, and deliver best practice integration and promotion; smart marketing campaigns; continuous care and support; and positive customer relationships.

You will also help in driving product adoption by qualifying free trial account sign-ups, understanding their business needs and assisting in set-up and plan selection.

You will report to the company CEO, and together you will help shape the Customer Success function globally.

Key Responsibilities

• Customer Success and Key Account Management (60%)
• Content Marketing, PR and Partner / Channel Marketing (15%)
• Sales (Qualification and Soft Sales) and Channel Growth (15%)
• Admin and Customer Support (10%)

Skills & Qualifications

• Minimum 2-3 years of experience in SaaS or B2B customer success or account management, preferably in a related industry such as advertising, media, sports, entertainment, ticketing, venues, tourism or payments.
• You have formal qualifications (or expert training) in event-based marketing, media planning or digital marketing principals.
• You have a keen interest in sports, entertainment, media, and technology.
• Scale-up mentality and grit, evidenced by a strong work ethic, a drive to succeed, an ability to take ownership of your time and tasks, make decisions, and contribute to team success, in a fast-paced, high-growth environment.
• Diplomacy, tact, and poise under pressure when working with customers.
• Extremely well organised, high attention to detail, with strong multi-tasking skills.
• Excellent written and oral communication, and relationship skills.
• Working knowledge of popular CRM and task management programs such as Zoho, Slack, Asana and Intercom a bonus.

Interested? To apply for this role, please send your CV or a profile link or information via email to careers@ecal.com

About Us

ECAL is a world-leading calendar marketing software platform (SaaS), that allows publishers to deliver rich and dynamic content directly into the personal calendar program of users, to keep them up-to-date and engaged. ECAL is relied upon by 300+ major brands globally, across sports, entertainment, media / streaming, ticketing, payments and more, servicing 12 million subscribers.

Our client partners include the likes of Premier League, NBC Sports, ICC Cricket, World Rugby, Formula E, England Cricket Board, The FA, LaLiga, FC Barcelona, Liverpool FC, Arsenal FC, Tottenham FC, Ticketek, AFL, NRL, Cricket Australia, NBL, MYOB, Booking.com and more.

ECAL also owns Hyper ID, a gen-3 digital payments wallet and orchestration platform that is ready for market. Hyper is connected to over 40+ payment gateways and options, and simplifies and future proofs the payments ecosystem for business clients.

ECAL is headquartered in Melbourne, with this role situated at our London office at the House of Sport near Borough.

Job Description

As the leader of sales, partnerships and business development in this region, you will create and manage a winning sales process, manage your team of SDR’s, and collaborate with your Success Manager. You will develop a great knowledge of the ECAL product, understand and articulate its benefits and ROI to clients across industry, perform product demos, tailored proposals and drive strong sales revenue growth for the business.

You will be an experienced and high performing sales growth leader, with SaaS software sales and sports / entertainment / media domain expertise, with strong communication skills, a very good understanding of event-based marketing, with a strong motivation to winning and exceed targets.

Objectives

• Create and manage the strategic sales process for the territory, in partnership with the CEO and Head of Success (UK/EU).
• Research client needs, identify key market opportunities and how ECAL’s solution best fits.
• Generate sales leads and opportunities.
• Create, manage and execute on targeted sales campaigns across core industries of sports, media / streaming, ticketing, venues and others (incl. tourism, education, conferences, corporate, government, payments).
• Hire, train, motivate and manage a team of Sales Development Representatives.
• Seek and secure winning strategic partnerships that drive top-line revenue for the business.
• Leverage existing and new partner channels to execute on these sales opportunities.
• Demonstrate the power of ECAL’s advanced calendar marketing technology, prepare tailored proposals, estimates, orders and ROI benefit analysis.
• Represent ECAL at key trade events and via other marketing / partner initiatives.
• Achieve company growth objectives via smart planning, managing a slick sales process, deal execution, analysis and forecasting.

Skills & Qualifications

• Five or more years of experience managing sales.
• At least two years of experience in SaaS or Software or media related sales.
• Proven record of success with the entire sales process, from planning to closing.
• Proven record of success in achieving sales targets and contributing to company growth.
• Clear understanding of event-driven marketing principles in sports, media, entertainment or related industry.
• Excellent communication, interpersonal, and organisational skills.
• Excellent presentation skills with the ability to create proposals, estimates, and agreements.
• Superb leadership ability with clear and concise instruction.
• Ability and willingness to travel at least 20% of the time.

Interested? To apply for this role, please send your CV or a profile link or information via email to careers@ecal.com