Customer Stories - Formula E
ChallengeTo keep Formula E racing fans interested and engaged with the Championship series postponed due to COVID-19. |
SolutionThe ABB Formula E Race at Home Challenge was created – a nine-week eSports competition that saw the world’s greatest Formula E drivers mix it with the best simulator drivers and influencers. |
1. Introduction
The sporting world has come to a complete stop due to the COVID-19 global crisis. With no end in sight, live sports organisations are forced to rethink how they can keep fans engaged with digital content.
With only five races completed for the season in the ABB Formula E Championship, organisers were forced to place the remainder of the season on-hold.
Faced with the need to engage their fans, and with a desire to make a difference, the ABB Formula E Race at Home Challenge came to life – in a fundraising partnership with UNICEF. This nine-week eSports competition sees the world’s greatest Formula E drivers mix it with some of the world’s fastest simulator drivers and influencers.
Drivers compete using rFactor 2 simulator software in a number of online events each week, with the main race weekly on Saturday, all from the safety of their own homes. It was a significant challenge to source and supply drivers in all parts of the world with their simulator set-up.
The Formula E Race at Home Challenge is available to view globally on Formula E’s YouTube channel, Facebook Page, Facebook gaming site, Twitch and via @FiaFormulaE on Twitter.
“Special thanks to you for the initial suggestion to put this together and helping us drive this initiative forward in the first place – it’s been a huge part of our launch today”
– Emily Hirth, Digital Product Manager
2. Objectives
- Drive tune-in via the ‘Ways to watch’ page
- Drive awareness and participation in donations
- Deliver fast, responsive updates to calendar, incl. last-minute grid changes, qualification etc.
3. Strategy
The strategy balanced on informing the existing Formula E fan base, with the desire to appeal and attract a new ‘gamer’ audience and general sports enthusiasts to the sport. This would involve adding Race at Home Challenge events to existing user calendars, adding a new schedule to the existing button display, and creating new displays for dedicated promotion of the series.
4. Solution
Formula E promoted the digital calendar service in conjunction with the official media release, and alongside promotional initiatives via email, social media, banner displays on the Formula E website, and via their partner network.
The events data was connected via API, with the Formula E team able to easily update content as they need via a connected online form.
Fans receive race event notifications at key times, with standout emojis, including the day before, an hour prior and an alert 5 minutes before the start of the race, to drive tune-in. Each entry details the race conditions, grid positions and with direct access to the ‘Where to Watch’ page, to the various live stream options, and donation pages.
5. Outcomes
Engagement exceeded expectations, with the first round of the “Race at Home” series recording a 12-month high for online fan engagement. There was a high degree of tune-in from existing fans, and an influx of new fans subscribing to Formula E events for the first time. Click through rate exceeded 3% on and around the virtual racedays, with 76% of all clicks shared between “Ways to Watch” and “Donate”.

With a deeper understanding of consumer preferences, and location, Formula E have been able to implement ‘follow on’ marketing campaigns to select audience segments. These initiatives included the launch of a new car design in popular eSports game Asphalt 8, and the “And We Go Green!” movie premier.
Testimonials

"The ECAL Solution is 10 out of 10. We are super happy with how it is working for us.”
Product Manager Web @ FC Barcelona
“ECAL are proactive and prescriptive in our working relationship, while the solution has proven to be a success for both fan engagement and acquisition.”
Head of Digital @ Wolverhampton Wanderers.
"We could not be happier with the ECAL product. ECAL makes it easy to implement and even easier for our fans to download our calendars where they want them most!”
Vice President of Digital Media @ Hornets Sports & Entertainment
"The ECAL platform ensures that fans can easily find out where to tune in and watch Formula E live in their territory, providing us with the ability to deliver targeted messages to users, based on location and behaviour. ECAL is our highest performing digital marketing channel, contributing approximately one-third of new user data acquired. The team at ECAL are a great bunch and I would have no hesitation in recommending them."
Senior Digital Project Manager @ Formula E
“We welcome around 750,000 visits to our Bins, waste and recycling section on our website annually. Implementing ECAL’s ‘Sync to Calendar’ service, has not only significantly reduced the average website visit, but residents can now receive dynamic bin collection reminders in-calendar. When collection days change, as do the entries and reminders in our users calendar. We are proud to be the first council in the UK to provide this innovative service for our residents and are thrilled to see this as just the start of a great journey and synergy with ECAL”.
Senior UI DesignerCustomer Stories - Premier League
ChallengeTo engage and entertain football fans in the wake of the COVID-19 crisis. |
SolutionECAL leveraged Premier League’s vast, global, connected calendar audience, to help engage fans in the Premier League’s new eSports offering, that smashed all records! |
1. Introduction
In the wake of the COVID-19 crisis, the world’s most popular football competition launched the ePremier League Invitational. This EA Sports FIFA20 battle saw each Premier League team represented by a player in a knockout format to decide an overall series champion.
A prize fund was donated to the #PlayersTogether initiative, which was created by the Premier League players as a collective way of generating funds for the National Health Service and distributing them where they are needed most.
2. Objectives
The main objective was to engage and entertain fans. As Premier League Chief Executive, Richard Masters, said “We are aware of the importance of finding new ways to entertain fans at this time and we are excited to bring together a strong line-up of players for the ePremier League Invitational tournament.”
3. Strategy
The strategy focussed on informing and engaging their vast, connected, global calendar audience in this new eSports offering. This would involve targeted messaging to fans, based on their favourite teams, so fans could tune-in to watch their favourite players in action.
As a given, the solution needs to be responsive, as the ePL Invitational is a fast-paced ‘knockout’ format, with daily rounds held over just five consecutive days, with the Semi-Final and Final played on Saturday with just 15 minutes break.
4. Solution
Premier League fans who had nominated a preference for a team received detailed event information for whenever their team played next. General football fans would receive a daily schedule of match-ups in-calendar, so they could choose to follow the games of their choice.
All entries featured a strong call to action to ‘watch live’, with smart alerts and direct links to the various options for live view, including via the Premier League website, YouTube and Facebook.
5. Outcomes
During the five days of the ePremier League Invitational tournament, ECAL delivered nearly 3 million event impressions, over 30,000 clicks at a click-through rate of over 1.2%.

This eSports solution for Premier League acquired many new fans from all over the world, that the League will continue to communicate and engage with on an ongoing basis.
The ePL Invitational was won by Leicester City’s James Maddison, who echoed the sentiments of players, and fans. by saying: “I’ve thoroughly enjoyed the whole tournament and am delighted to come out victorious.”

Testimonials

"The ECAL Solution is 10 out of 10. We are super happy with how it is working for us.”
Product Manager Web @ FC Barcelona
“ECAL are proactive and prescriptive in our working relationship, while the solution has proven to be a success for both fan engagement and acquisition.”
Head of Digital @ Wolverhampton Wanderers.
"We could not be happier with the ECAL product. ECAL makes it easy to implement and even easier for our fans to download our calendars where they want them most!”
Vice President of Digital Media @ Hornets Sports & Entertainment
"The ECAL platform ensures that fans can easily find out where to tune in and watch Formula E live in their territory, providing us with the ability to deliver targeted messages to users, based on location and behaviour. ECAL is our highest performing digital marketing channel, contributing approximately one-third of new user data acquired. The team at ECAL are a great bunch and I would have no hesitation in recommending them."
Senior Digital Project Manager @ Formula E
“We welcome around 750,000 visits to our Bins, waste and recycling section on our website annually. Implementing ECAL’s ‘Sync to Calendar’ service, has not only significantly reduced the average website visit, but residents can now receive dynamic bin collection reminders in-calendar. When collection days change, as do the entries and reminders in our users calendar. We are proud to be the first council in the UK to provide this innovative service for our residents and are thrilled to see this as just the start of a great journey and synergy with ECAL”.
Senior UI Designer